HP DeskJet 2700, 4100, 4800 printers - E4 (Paper jam) error

HP DeskJet 2700, 4100, 4800 printers - E4 (Paper jam) error

During a print job, the printer stops feeding pages, an E4 error displays, and the Resume light blinks. Paper might be jammed inside the printer.

Learn how to fix a paper jam on HP DeskJet 2700, Plus 4100, Ultra 4800 Printer Series.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Clear jammed paper from underneath the printer

Remove jammed paper from underneath the printer.

  1. Press the Cancel button on the printer to automatically clear the paper jam.

    If the error persists, continue with these steps.

  2. Press the power button to turn off the printer, and then disconnect the power cord and any other cables from the rear of the printer.

    WARNING:

    To avoid risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer.

  3. Lower the paper input tray back into the printer, close the output tray extender, and then push the output paper tray into the printer.

  4. Turn the printer to access the underside (base).

    CAUTION:

    Before turning the printer, hold the scanner lid and the paper input tray closed with your hands.

  5. Pull the tabs on either side of the cleanout door to open it.

  6. Remove any jammed paper found inside the printer.

  7. Use a flashlight to check for and remove any torn pieces of jammed paper inside the cleanout area.

  8. Gently close the cleanout door by pushing the door towards the printer until both the latches snap into place.

  9. Turn the printer over to its normal position.

  10. Reconnect the power cord and any other cables, and then turn on the printer.

Clear jammed paper from the printer

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.

Clear jammed paper from the input tray

Remove any jammed paper that is accessible from the input tray area.

  1. Remove any loose paper from the input tray.

  2. Gently remove any jammed paper and bits of torn paper from the input tray. To avoid tearing any whole sheets of paper, pull the paper with both hands.

  3. Make sure there are no foreign objects in the paper path, and then reload the input tray with new paper.

    CAUTION:

    Do not remove the input tray shield. The input tray shield prevents foreign debris from falling into the paper path and causing paper jams.

  4. Press the Resume button  on the printer control panel to continue the print job.

Clear jammed paper from the output tray

Remove any jammed paper that is accessible from the output tray area.

  1. Gently remove any jammed paper and bits of torn paper from the output tray. To avoid tearing any whole sheets of paper, pull the paper with both hands.

  2. Use a flashlight to check for and remove any additional bits of torn paper or debris.

  3. Press the Resume button  on the printer control panel to continue the print job.

Clear jammed paper from the ink cartridge access area

Remove any jammed paper from the ink cartridge access area.

  1. Open the ink cartridge access door, and then wait for the carriage to move to the center of the printer.

  2. Press the power button to turn off the printer, and then disconnect the power cord and any other cables from the rear of the printer.

  3. Gently remove any jammed paper inside the printer. To avoid tearing any whole sheets of paper, pull the paper with both hands.

  4. Use a flashlight to thoroughly check for and remove torn pieces of paper and debris that remain inside the printer. If the carriage is in the center, slide it to the right to remove anything blocking the carriage path.

  5. Close the ink cartridge access door.

  6. Reconnect the power cord and any other cables, and then turn on the printer.

Clear jammed paper from the document feeder (DeskJet Plus 4100 models only)

Remove any jammed paper from the automatic document feeder (ADF).

  1. Lift the document feeder cover.

  2. Gently remove any jammed paper from the rollers. To avoid tearing any whole sheets of paper, pull the paper with both hands.

    CAUTION:

    If the paper tears when removing it, check the rollers and wheels for any torn pieces of paper. If you do not remove all torn paper, more jams are likely to occur.

  3. Lower the document feeder cover until it snaps into place.

Use an automated tool to clean the paper rollers

Clean the printer's paper rollers with an automated tool.

  1. Turn on the printer.

  2. Remove any paper from the input tray.

  3. Press and hold the Power button, press the Cancel button three times, press the Start Color Copy button seven times, and then release the Power button.

    The printer makes noise for approximately one minute while cleaning the paper rollers.

Manually clean the paper rollers inside the printer

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer.

  1. Press the power button to turn off the printer, and then disconnect the power cord and any other cables from the rear of the printer.

    WARNING:

    To avoid risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer.

  2. Raise the input tray.

  3. Lift and hold the input tray shield.

    NOTE:

    Do not remove the input tray shield. The input tray shield prevents debris from falling into the paper path and causing paper jams.

  4. Locate the gray paper pick rollers inside the tray. You might need a flashlight to illuminate the area.

  5. Lightly dampen a cotton swab with water. Squeeze any excess liquid from the swab.

  6. Place the swab on the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.

  7. Lower the input tray shield.

  8. Allow the rollers to dry completely (approximately 10 minutes).

  9. Reconnect the power cord and any other cables, and then turn on the printer.

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    NOTE:

    HP recommends plugging the printer directly into a wall outlet.

  5. Turn on the printer to complete the reset.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

https://support.hp.com/

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