HP Deskjet plus 4100 - 'RunDLL' Error Displays During Startup (Windows)

This document is for HP printers manufactured after 2010 and Windows computers.

After uninstalling an HP printer, the following error displays during computer startup:

RunDLL. There was a problem starting c:\<path>\HPStatusBL.dll. The specified module could not be found.

Figure : Example of RunDLL error

To prevent this error from displaying, delete the Monitor Ink Alerts shortcut icon from your Windows startup folder.

Step 1: Make sure hidden files are shown

Depending on your Windows preferences, some files might be hidden to prevent accidental alterations or deletions.

1. Search Windows for folder options, and then click Folder Options from the list of results.
2. Click the View tab.
3. Select Show hidden files, folders, and drives, and then click OK.

Continue to the next step.

Step 2: Delete the Monitor Ink Alerts shortcut icon

Delete the printer shortcut icon from the Windows startup folder.

1. Open your Windows startup folder.
   • Windows 8, 10
     Use file explorer to browse to C:\Users\<user name>\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup.
   • Windows Vista, 7
     Click Start, All Programs, right-click Startup, and then click Open.
2. Select the shortcut icon labeled Monitor Ink Alerts - <printer name> or Monitor Cartridge Alerts - <printer name>, and then press the Delete key.
   The printer shortcut icon is deleted.

   NOTE:

   If there is more than one shortcut icon, only delete the icon that matches the name of the printer that was uninstalled.

3. Restart the computer.
   The error no longer displays.

HP Printers - Scan to Email Cannot Access Email Accounts

This document is for HP printers that support scanning to email from the printer control panel.

When adding your email account to the scan to email feature on the printer control panel, the email server blocks access to your email account and one of the following error messages might display:

• Gmail requires an additional security step. Please check your email security settings online.
• The email or password that was entered is not working. Please try again.
• The SMTP server uses an authentication method that is not supported. Try a different server.
• Authentication failure SMTP: SMTP server does not support authentication.
• Cannot resolve the SMTP server. Check the SMTP and DNS server settings with your system administrator or Internet Service Provider.

Some email account service providers, such as Google or Yahoo, block access by third-party apps for security reasons. To allow the scan to email feature access to your email account, go to your email account service provider for detailed steps.

NOTE:

If you turned on two-step authentication, you must create an application password for the scan to email feature to access to your email account. See your email account provider for more information.

• Gmail: Go to Allowing less secure apps to access your account (in English), and then follow the on-screen instructions.
• Yahoo: Go to Ways to securely access Yahoo Mail (in English), and then follow the on-screen instructions.
• Other email accounts: From a trusted device, sign in to your email account. Go to your account settings, search for authentication, SMTP, or security, and then follow the on-screen instructions to set-up access for the scan to email feature.

https://support.hp.com/